Step-by-Step: Fixing 'No Match Found'

Learn how to quickly resolve the 'No Match Found' error in QuickSync

What is “No Match Found”?

"No Match Found" error happens when products listed on one platform don't exist on another sales channels. Here's a simple and straightforward guide to help you effectively fix this using QuickSync, ensuring that your product listings are accurately synchronized across all platforms:

How to fix it?

Step 1: Open QuickSync and Navigate to the Unsynced Tab

  • Go to the Unsynced Tab in the dashboard. This is where all the "No Match Found" products are listed.
  • Browse through the listed products to see what’s listed.

Unsynced Tab in QuickSync

Step 2: Enable the "Create Products" Option

Now, we’ll let QuickSync do some heavy lifting by creating new product entries where needed.
  • Click on the Sync Products button.
  • Toggle the "Create Products" option to ON.
This feature tells QuickSync to create a product on the platform where it’s missing, using the data available from the other platform.
 

enabling create products options - QuickSync

Step 3: Verify Synced Products
Once the syncing process is complete:

  • Check the Synced Tab in QuickSync to confirm that the previously unsynced products have been resolved.
  • Verify product details like SKUs, pricing, and stock levels to ensure everything matches perfectly.

 

Pro Tip: If products are still unsynced, double-check their SKUs on both platforms. SKUs must match exactly for QuickSync to recognize them as the same product.