QuickSync is designed to simplify multichannel management by offering seamless syncing for inventory, products, orders, and currency conversion. To help you get the most out of QuickSync, we’ve compiled answers to some of the most frequently asked questions about its features and functionalities.

General Questions

1. What is QuickSync?

QuickSync is a SaaS platform that synchronizes inventory, products, and orders across multiple sales channels like Shopify, Etsy, WooCommerce, Amazon, and more. It helps businesses automate processes, prevent errors, and improve operational efficiency.

2. How do I get started with QuickSync?

To start using QuickSync:

    1.    Sign up or log in to your account on QuickSync.pro.
    2.    Connect your sales channels through the dashboard.
    3.    Configure syncing settings based on your needs (e.g., inventory, products, or orders).

3. Can I choose what to sync?

Yes! QuickSync’s Selective Syncing feature lets you pick exactly what to sync. You can:

    •    Use lists to select individual products.
    •    Apply filters (e.g., name, category, vendor) to target specific items.
    •    Import an Excel sheet for bulk syncing.

4. Can QuickSync handle multiple stores on the same platform?

Yes! You can connect multiple stores from the same platform (e.g., two Shopify stores) and sync them independently or collaboratively.

5. Does QuickSync work in real time?

Yes, QuickSync ensures real-time updates for inventory, products, and orders across all connected platforms.

Inventory Syncing

1. What is inventory syncing, and why is it important?

Inventory syncing ensures that stock levels are updated automatically across platforms. For example, if an item is sold on Shopify, the available stock is reduced on Etsy, Amazon, or any other connected channel. This prevents overselling and stockouts.

2. How does inventory syncing work?

QuickSync keeps your inventory levels consistent across all connected platforms. It:

    •    Syncs stock changes in real time.
    •    Supports multi-location inventory management.
    •    Adapts to platform-specific rules (e.g., Shopify allows negative stock, while Etsy enforces a minimum of 0).

2. How does QuickSync handle multi-location inventory?

QuickSync allows you to map stock levels across multiple locations, such as warehouses or retail stores, and sync these specific stock levels with connected platforms.

3. What happens when there’s a mismatch in platform rules (e.g., Shopify vs. Etsy)?

QuickSync intelligently handles platform-specific rules:

    •    If Shopify stock goes negative, Etsy will display the minimum allowed value (0).
    •    QuickSync continues tracking the actual stock level in the background and updates it when replenished.

4. Can I stop syncing inventory for specific products?

Yes, you can use the Selective Syncing feature to exclude certain products from inventory syncing.

Product Syncing

1. What is product syncing, and how does it help?

Product syncing ensures that product details, including titles, descriptions, images, prices, and variants, remain consistent across platforms.

2. Can I choose one platform as the main source for product updates?

Yes, QuickSync allows you to designate a Master Store (e.g., Shopify). Updates made in the Master Store are automatically applied to all other connected platforms.

3. How does product syncing work with a Master Store?

QuickSync allows you to designate one platform (e.g., Shopify) as the Master Store. All product updates made in the Master Store are automatically synced to other connected stores.

4. What happens if products don’t have SKUs?

QuickSync can automatically generate SKUs for products that don’t have them, ensuring smooth syncing across platforms.

5. Can I update product details selectively?

Yes! With Selective Syncing, you can sync specific products by:

    •    Filtering by attributes (e.g., tags, categories).
    •    Uploading a list of products via an Excel sheet.

6. Can I transfer products from one platform to another?

Yes, QuickSync allows you to transfer product data from one platform to another (e.g., Shopify to Etsy) during the syncing process.

Order Syncing

1. How does order syncing work?

Order syncing consolidates orders from all sales channels into a designated Fulfillment Store (currently Shopify or Clover). It syncs key order details like:

    •    Line items
    •    Order notes
    •    Shipping and discount details

2. What details are included in order syncing?

QuickSync syncs the following order details:

    •    Line items
    •    Order notes
    •    Shipping details
    •    Discount information

3. How does QuickSync handle unmatched products in orders?

QuickSync tries to match line items with products using SKUs. If no match is found, it creates the item as a Custom Item in the Fulfillment Store to ensure the order is processed.

4. Can I sync past orders that were placed before turning on order syncing?

Yes, please reach out to our support team via chat or email.

5. Can you sync draft orders?

No, we don't sync that.

6. If Shopify is my fulfilment store, can SFN (Shopify Fulfillment Network) fulfill my orders?

Yes

7. Does the tracking number also sync back when I fulfil order in Shopify?

Yes, in TikTok and eBay currently.

8. If an order is canceled, will QuickSync also mark the order canceled in the fulfilment store?

Yes

9. If an order is accidentally deleted in fulfilment store, will it also be deleted in the child store?

No, we don't delete orders.

10. Can Quick Sync create shipping labels?

No

Forex & Currency Conversion

1. How does Forex & Currency Conversion work?

QuickSync automatically converts product prices into different currencies based on real-time exchange rates. It supports:

    •    Conversion between any two currencies.
    •    Intelligent rounding for user-friendly pricing (e.g., $123.26 becomes $123.49).

2. How does price rounding work?

QuickSync applies smart rounding for customer-friendly display:

    •    If the fractional value is ≤ 0.50, it rounds to +0.49.
    •    If the fractional value is > 0.50, it rounds to +0.99.

3. How are exchange rates updated?

QuickSync updates exchange rates hourly using trusted APIs (e.g., Open Exchange Rates API).

4. What happens if exchange rates aren’t available?

If QuickSync can’t fetch the latest rates, it uses the most recent stored rates to ensure uninterrupted operation.

5. Can I change my base currency?

Yes, you can set any currency as your base currency in the settings. By default, QuickSync uses USD.

Billing & Subscription

1. How do I cancel my QuickSync subscription?

    •    If you subscribed via our website:
    •    Go to Billing Plans in your account and click Cancel Subscription.
    •    If you subscribed via an app store:
    •    Uninstall the app from the store to stop charges.

More about cancelation can be found here

2. Can I request a refund?

Yes, refunds are available under specific circumstances. To request a refund:

    •    Contact support via email at support@quicksync.pro.
    •    Provide details about your subscription and the reason for the refund.

More about refund can be found here

Technical Questions

1. How often are inventory and exchange rates updated?

    •    Inventory is updated in real time whenever a change occurs on any connected platform.
    •    Exchange rates are updated hourly, but you can manually refresh them if needed.

2. Does QuickSync work with multi-location inventory?

Yes, QuickSync supports syncing inventory across multiple locations and warehouses, ensuring accurate stock levels for each location.

Support

How can I get help with QuickSync?

You can contact our support team via:

    •    Email: support@quicksync.pro
    •    Live Chat: Available on QuickSync.Pro

If you have more questions or need help getting started, don’t hesitate to reach out to our support team!