QuickSync is designed to simplify multichannel management by offering seamless syncing for inventory, products, orders, and currency conversion. To help you get the most out of QuickSync, we’ve compiled answers to some of the most frequently asked questions about its features and functionalities.

General Questions

1. What is QuickSync?

QuickSync is a SaaS platform that synchronizes inventory, products, and orders across multiple sales channels like Shopify, Etsy, WooCommerce, Amazon, and more. It helps businesses automate processes, prevent errors, and improve operational efficiency.

2. How do I get started with QuickSync?

To start using QuickSync:

• Sign up or log in to your account on QuickSync.pro
• Connect your sales channels through the dashboard
• Configure syncing settings based on your needs (e.g., inventory, products, or orders)

3.How does QuickSync match products across stores?

QuickSync matches products based on their SKU (Stock Keeping Unit). As long as your products have the same SKU across different stores, QuickSync will accurately sync them.

4. Do I have to manually add SKUs to my products if I never used them?

No, QuickSync can take care of it by generating unique SKUs for all your products and variants automatically.

5. Can I choose what products I want to sync?

Yes! QuickSync’s has feature and settings which lets you pick exactly what to sync. You can:

• Choose exact status of product you want to sync 
• Use lists to select individual products
• Apply filters (e.g., name, category, vendor) to target specific items
• Import an Excel sheet for bulk syncing

6. Can I transfer products from one platform to another?

Yes, QuickSync allows you to easily transfer (copy/paste) product data from one platform to another (e.g., Shopify to Etsy) during the syncing process. 

7. Can QuickSync handle multiple stores on the same platform?

Yes! You can connect multiple stores from the same platform (e.g., two Shopify stores) and sync them independently or collaboratively.

8. Does QuickSync work in real time?

Yes, QuickSync ensures real-time updates for inventory, products, and orders across all connected platforms.

Inventory Syncing

1. What is inventory syncing, and why is it important?

Inventory syncing ensures that stock levels are updated automatically across platforms. For example, if an item is sold on Shopify, the available stock is reduced on Etsy, Amazon, or any other connected channel. This prevents overselling and stockouts.

2. How does inventory syncing work?

QuickSync keeps your inventory levels consistent across all connected platforms. It:

• Syncs stock changes in real time
• Supports multi-location inventory management
• Adapts to platform-specific rules (e.g., Shopify allows negative stock, while Etsy enforces a minimum of 0)

2. How does QuickSync handle multi-location inventory?

QuickSync allows you to map stock levels across multiple locations, such as warehouses or retail stores, and sync these specific stock levels with connected platforms.

3. What happens when there’s a mismatch in platform rules (e.g., Shopify vs. Etsy)?

QuickSync intelligently handles platform-specific rules: If Shopify stock goes negative, Etsy will display the minimum allowed value (0) whileQuickSync continues tracking the actual stock level in the background and updates it when replenished

4. Can I stop syncing inventory for specific products?

Yes, you can use the Selective Syncing feature to exclude certain products from inventory syncing.

Product Syncing

1. What is product syncing, and how does it help my store?

Product syncing ensures that product details, including titles, descriptions, images, prices, and variants, remain consistent across platforms.

2. Can I choose one platform as the main source for product updates?

QuickSync allows you to designate one platform (e.g., Shopify) as the Master Store. All product updates made in the Master Store are automatically synced to other connected stores.

3. What happens if products don’t have SKUs?

QuickSync can automatically generate SKUs for products that don’t have them, ensuring smooth syncing across platforms.

4. Can I update product details selectively?

Yes! With Selective Syncing, you can sync specific products by:

• Filtering by attributes (e.g., tags, categories, collections)
• Uploading a list of products via an Excel sheet

5. Can I transfer products from one platform to another?

Yes, QuickSync allows you to transfer (copy/paste) product data from one platform to another (e.g., Shopify to Etsy) during the syncing process. 

Order Syncing

1. How does order syncing work?

Order syncing consolidates orders from all sales channels into a designated Fulfillment Store (currently Shopify or Clover). 

2. What details are included in order syncing?

QuickSync syncs the following order details:

•  Line items
• Order notes
• Shipping details
• Discount information

3. How does QuickSync handle unmatched products in orders?

QuickSync tries to match line items with products using SKUs. If no match is found, it creates the item as a Custom Item in the Fulfillment Store to ensure the order is processed.

4. Can I sync past orders that were placed before turning on order syncing?

Yes, please reach out to our support team via chat or email.

5. Can I sync draft orders?

Currently, our system sync only oredrs that are completed through checkout proccess. If you need to track draft orders, you’ll need to manually convert them to normal orders before they can be synced.

6. Does the tracking number also sync back when I fulfil order in Shopify?

Yes, QuickSync currently syncs tracking numbers for fulfilled orders with TikTok and eBay.

7. If an order is canceled, will QuickSync also mark the order canceled in the fulfilment store?

Yes, when an order is canceled, QuickSync will automatically update the fulfillment store to reflect the cancellation.

8. What happens if an order is deleted in the fulfillment store? Will it disappear from the store where it was placed?

No, QuickSync does not delete orders, meaning they will stay in the store where they were originally placed.

10. Can Quick Sync create shipping labels?

No, QuickSync does not generate shipping labels. You will need to create them directly within your fulfillment service or Shopify.

Forex & Currency Conversion

1. How does Forex & Currency Conversion work?

QuickSync automatically converts product prices into multiple currencies using real-time exchange rates. Key features include:

• Seamless conversion between any supported currencies
• Smart rounding to create customer-friendly prices (e.g., $123.26 is adjusted to $123.49 for better appeal)

2. How does price rounding work?

QuickSync applies intelligent rounding to ensure visually appealing pricing:

• If the fractional value is ≤ 0.50, the price rounds up to +0.49
• If the fractional value is > 0.50, the price rounds up to +0.99

3. How are exchange rates updated?

Exchange rates are updated hourly through reliable sources such as the Open Exchange Rates API, ensuring accurate and up-to-date conversions.

4. What happens if exchange rates aren’t available?

If the latest exchange rates cannot be retrieved, QuickSync will automatically use the most recent stored rates to prevent any disruptions.

5. Can I change my base currency?

Yes, you can select any preferred currency as your base currency in the QuickSync settings. By default, USD is used unless modified.

Billing & Subscription

1. How do I cancel my QuickSync subscription?

•  If you subscribed via our website: 
  • Go to Billing Plans in your account and click Cancel Subscription
• If you subscribed via an app store:
  • Uninstall the app from the store to stop charges.

For more information about cancellations, please refer to the Cancel your subscription with Quick Sync article.

2. Can I request a refund?

Yes, refunds are available under specific circumstances. To request a refund:

• Contact support via email at support@quicksync.pro
• Provide details about your subscription and the reason for the refund

For more information about refunds, please refer to the Request a refund article.

Support

How can I get help with QuickSync?

You can contact our support team via:

• Email: support@quicksync.pro
• Live Chat: Available on QuickSync.Pro

If you have more questions or need help getting started, don’t hesitate to reach out to our support team!