Introduction
Integration Requirements
- An active TikTok Shop account.
- A US-based ShipStation account.
- TikTok Shop shipping options set to Seller Shipping.
- Your TikTok Shop username and password.
How to connect TikTok with QuickSync
Short steps in setting you TikTok account
- Click on button Connect store button.
- Choose TikTok from drop down menu.
- Choose your area.
- Review your TikTok Settings - choose default category and dimensions.
- Last step in setting up your TikTok account is to connect locations - choose as many connections as you want.
And voila, congrats! You're all set up and ready to sell more!
TikTok FAQ's
What is TikTok Product Review?
Products added or updated through our app are subject to TikTok's review, which may take 2-3 minutes. If your products are rejected, TikTok marks item as 'suspended,' 'deactivated,' or 'error.' Such products remain visible in our app and TikTok portal, with inventory/product data syncable, but invisible to buyers. Each product update triggers a new TikTok review.
Can QuickSync auto export more than 100 products per day?
Yes, there are 2 cases:
- Just enable Auto Export button in Settings > Integration > TikTok Settings and we will automatically export 100 products each day until your whole catalogue is exported to TikTok.
- If you want to automate this process for new products, enable product syncing.
Can I sync videos to my TikTok shop?
Yes, QuickSync allows you to sync videos in your product listings to your TikTok.
My synced TikTok order isn't displaying customer's address properly?
If the address is being masked, this might be due to a setting called "Fulfilment by TikTok" which needs to be changed to "Fulfilment by Seller". We've got you covered, please check our article: How to set up fulfillment on TikTok
What is Multi-warehouse (MWH) settings in TikTok?
Multi-warehouse (MWH) in TikTok Shop Seller Centre lets sellers manage up to 20 warehouses for order fulfilment. It's not auto-activated; you must have it enabled by your TikTok account manager. To activate, contact your Account Manager. Once approved, you can sync products.
What's the difference between a new and old seller on TikTok?
New seller: An account that was made in the last 90 days - Old seller: An account that was created more than 90 days ago and has a history of orders.
This guide helps you navigate the integration process smoothly. For further assistance, feel free to contact our customer support.
If you need help setting up other supported sales channels, check our Integration articles here.